Contact Ochuwa
Whether you need product support, have a sales enquiry, want to partner with us, or need help with an event, we're here to help.
Customer Support
For attendees, customers, and organizers needing assistance with tickets, voting, or payouts.
Response: Within 24hSales
Speak with our growth team about enterprise solutions, large campaigns, or customized ticketing tiers.
Partnerships
Collaborate with Ochuwa as a payment gateway, local brand, university union, or venue host.
Compliance & Legal
Questions regarding transaction privacy, user data requests, KYC overrides, or fraud alerts.
Send Us a Message
Every enquiry is logged, assigned a tracking number, and routed to the correct operational desk in our Support Operations Center.
Other Ways to Reach Us
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (WAT)
Note: Emergency fraud reports and payment transaction exceptions may be monitored by trust teams outside business hours.
Our Office
Victoria Island, Lagos, Nigeria
Frequently Asked Questions
How do I retrieve my ticket?
Upon checkout completion, your ticket is instantly sent to your email with a check-in QR code. You can also view it inside your Ochuwa account dashboard.
How do refunds work?
Refund eligibility is governed by the organizer's refund configuration policy. In cases of duplicate checkouts or platform failures, reach out to support for review.
How do organizers get paid?
Settlements are processed directly to the organizer's verified bank account after KYC verification checks are successfully verified following event completion.
How do I contact an event organizer?
Each public event page contains direct social links and organizer profile info. You can message them regarding dress codes or schedules.
How do I report fraud?
Use the 'Report Event' link directly on the page, or contact our trust and safety desk at safety@ochuwa.com.ng with campaign numbers.
Security & Responsible Disclosure
If you detect a vulnerability, payment loophole, or suspicious activity on Ochuwa, please report it to our security desk at security@ochuwa.com.ng.
Planning a Large Event?
Hosting a conference, festival, government event, university program, or nationwide campaign? Our team can help you deploy Ochuwa at scale.
Speak to an Event SpecialistSecure Communications
All submissions and data transmissions are protected using TLS/SSL encrypted connections.
Fast Responses
Our operational support desk aims to review and respond to enquiries within one business day.
Privacy First
Your contact details are processed in accordance with our Privacy Policy guidelines.